This Refund & Cancellation Policy applies to all purchases made within Aukaat, operated by ZeboLive Pvt Ltd.
Summary: Aukaat sells virtual Coins — digital credits used inside the App. Because Coins are delivered instantly and consumed digitally, all purchases are final and non-refundable once Coins are credited to your account, except where refunds are required by applicable law.
1. Nature of Purchases
Coins are virtual, prepaid, in-app credits with no monetary value outside Aukaat.
Coins are used to access features, send virtual gifts, or unlock content. Once used, they are consumed and cannot be restored.
Coins are delivered immediately upon successful payment. As a digital good delivered instantly, they are exempt from cooling-off/return rights that apply to physical goods.
2. No Refunds on Coins
Except where required by law, purchased Coins are non-refundable and non-exchangeable, including (without limitation) for:
Coins already credited to your wallet, whether used or unused;
Coins spent on gifts, features, AI generations, challenge entries, or content;
Change of mind, accidental purchase, or dissatisfaction with virtual content;
Account suspension or termination resulting from your breach of our Terms.
3. When We May Issue a Refund
We will review refund requests in the following limited cases:
Failed transaction: Money was debited but Coins were not credited. We will credit the Coins or refund the amount after verification.
Duplicate charge: You were charged more than once for the same purchase.
Unauthorized transaction: A verified unauthorized payment, subject to investigation with the payment gateway.
Where a refund is required by applicable consumer-protection law.
4. How to Request a Refund
Email support@aukaat.app within 7 days of the transaction with: your registered phone number/username, transaction ID/date, amount, and a description of the issue. We may request additional details to verify the claim.
5. Processing Time
Approved refunds are processed to the original payment method within 5–7 business days after approval. Actual credit timing depends on your bank/payment provider. Refunds are made only to the original payment instrument.
6. Chargebacks
If you initiate a chargeback instead of contacting us, we may suspend your account pending resolution and reverse related Coins/earnings. We encourage you to contact us first so we can resolve the issue quickly.
7. Creator Payouts
Creator earnings and payouts are governed by the Creator payout terms in our Terms & Conditions and are separate from Coin purchases.
8. Contact
For any refund or cancellation question, contact support@aukaat.app or phone +91 97265 65059.